Overview & Purpose of iCollect
iCollect is an enterprise billing, customer management, and digital subscription collection platform designed for Local Cable Operators (LCOs), Internet Service Providers (ISPs), and authorized collection agents.
The mobile application facilitates field collections, payment receipt issuance, customer account balance tracking, service complaint logging, and instant dispatch of digital transaction receipts via WhatsApp and SMS.
Information We Collect
To provide efficient billing and collection services, we process the following categories of information:
A. Subscriber / Customer Profile Data
Information provided during customer registration and monthly account maintenance:
- Subscriber Name and Contact Phone / Mobile Number
- Installation Address, Area/Colony, Street, Door Number
- Smart Card (SC) Number, Set-Top Box (STB) Number, or Customer Account Number
- Subscription Package, Monthly Rental, and Advance/Pending Balance
B. Financial & Transaction Data
Information generated during payment processing:
- Payment Amount, Payment Date & Timestamp
- Payment Mode (Cash, Dynamic UPI, QR Code)
- Unique System Receipt Number and Reference IDs
- Collecting Agent / Staff ID
C. Device & Operational Telemetry
Automatically logged technical data for app functionality and audit integrity:
- Device Model, Operating System version (Android/iOS)
- Network status and anonymized IP address
- Crash reports and application performance telemetry
Device Permissions & Usage
The iCollect mobile app requests only the minimum permissions necessary to perform its core functions. We never access private personal media or background activities:
| Permission | Classification | Exact Purpose |
|---|---|---|
| Camera | Optional | Allows agents to scan customer barcode / QR codes for instant account lookup. |
| Phone / Call Phone | Optional | Allows agents to tap customer phone numbers to initiate support or collection inquiries directly from the app. |
| Internet Access | Required | Enables secure API synchronization of collections, customer accounts, and real-time receipt generation. |
| Storage / Caching | Internal | Caches area lists and receipt previews locally to ensure seamless operation in low-connectivity zones. |
How We Use Your Information
We use the collected information exclusively for legitimate business and operational purposes:
- Subscription Billing: Tracking monthly subscription fees, recording payments, and maintaining accurate ledger accounts.
- Automated WhatsApp & SMS Receipts: Dispatched immediately upon payment confirmation via our verified WhatsApp Business Gateway (e.g. +91 82488 51950) containing receipt numbers and updated balances.
- Complaint Resolution: Logging technical complaints (no signal, STB replacement, line faults) and notifying subscribers of technician status.
- Fraud Prevention & Auditing: Ensuring collection records reconcile with bank deposits and protecting operators against unauthorized balance tampering.
Third-Party Services & Data Sharing
We do not sell, rent, or trade your personal data to any third-party advertisers or data brokers.
We share necessary operational data only with trusted enterprise service providers strictly under confidential data protection agreements:
- Meta WhatsApp Cloud API: We transmit receipt message payloads (Customer Name, Amount, Receipt #) to Meta Platforms Inc. for official WhatsApp delivery.
- Secure Cloud Infrastructure: Our backend systems run on enterprise servers located in secure Indian and global cloud data centers with TLS 1.3 encryption.
- Legal & Regulatory Authorities: We may disclose data if mandated by Indian law, TRAI guidelines, or valid court orders.
Data Security & Protection Standards
We implement stringent technical and organizational security measures to protect your data:
All mobile app communications with the server use HTTPS with 256-bit SSL/TLS encryption.
Staff access is strictly segregated by role (Super Admin, Operator, Collection Agent).
Transactions are committed atomically to prevent duplicate billing or balance drift.
Operator passwords and API tokens are cryptographically salted and hashed.
Data Retention & Account Deletion Policy
We retain customer and collection records for the duration of the active subscription contract, plus statutory accounting retention periods mandated under Indian financial regulations.
Account & Data Deletion Requests (Google Play Policy Compliance)
Subscribers or operators have the right to request deletion of their account and associated personal data at any time.
To request account or data deletion, send an email to support@navsolutions.tech with your registered mobile number and Customer Account ID. Upon identity verification, your personal profile and non-statutory records will be permanently purged within 30 business days.
Your Privacy Rights
Under Indian Information Technology laws and international best practices, you have the right to:
- Access: Request a full statement of your payment history and active subscription records.
- Correction: Request rectification of incorrect phone numbers, addresses, or subscription packages.
- Opt-Out of Alerts: Request suspension of non-critical notification messages (statutory payment receipts will still be issued).
Grievance Officer & Contact Information
If you have any questions, feedback, or grievances regarding this Privacy Policy or data processing practices, please contact our designated Grievance Officer: